FAQs

Where are your crystals from?

We source from all over the world. If you have any questions about a specific crystals origin, please DM us and we would be happy to help

How do I care for my crystal jewellery?

To keep your gemstone jewellery in prime condition, we recommend you avoid getting plated jewellery wet and avoid wearing when swimming or working out. Try to also avoid applying creams or perfumes, as these too can react with the metals, dimming their shine.

A great way to preserve gemstone earrings, necklaces and bracelets is to gently clean them, after each wear.

As each precious gemstone can react differently to chemicals and water, one of the easiest ways to look after your crystal jewellery is to wipe them with a dry cloth.

Some gemstones can absorb chemicals, which in turn, can affect their striking colour.

To clean your crystal jewellery, we recommend polishing with a dry cloth to remove any dirt from the day. Don’t put your jewellery in an ultra sonic cleaner, as this can damage the crystals.

*Chains included with pendants are for display purposes only, and we recommend utilizing your own chain to wear with our gemstone pendants.* 

Do you have a shop?

No, we are home based on the Sunshine Coast, QLD. However we do offer viewings by appointment. 

How much is postage?

Postage is calculated on weight.

How long will it take to receive my order?

All orders will be dispatched within 48 hours of ordering (business days), unless otherwise stated

Do you ship internationally?

We currently only ship within Australia

Do you offer wholesale?

Not at this stage, however we do sell some items by the kilo

I have more questions..

Of course! we love hearing from our customers - please message us below, DM us on our Facebook or Instagram page or email us at heavenandearthcrystals@gmail.com and we will reply asap 

Happy Crystal Shopping

- Heaven & Earth Crystals x